Как пользоваться Где купить Тарифы и коды Вопросы и ответы
FAQs

Please find general information on Алло! phonecards here and on your card’s backside.

– I call to the access number, then I carefully enter the activation code, but all I get is an error entry message, or even disconnection! What’s up?
– Before entering the activation code, you should switch your phone to the tone mode by pressing the * button.
 
– Will I get any extra bills for telephone service after using Алло! cards?
– For conventional telephone network, the calls made from Kyiv with Алло! cards are local calls. So, the network will charge you additionally, but as for a local connection.
 
– Can I use Алло! cards to make calls to Russia and other CIS countries?
– Surely you can, but note you should use international country codes when dialling.
 
– With Алло! cards, when does the tariffing start?
– It starts only when the connection with your destination is established.
 
– Which is the tariffing interval?
– Calling with Алло! cards, you pay per second.
 
– Can I use my Алло! card anywhere else than in Kyiv?
– Yes, but you should mind that for all the time the card is in use you will be charged additionally as for the call to Kyiv.
 
– I need to make some calls one after another. Should I dial the access number every time?
– Yes, for now you need to dial access number before every call. But soon there will be no need to. Just don’t forget to keep an eye on our news!
 

With any questions regarding Алло! cards, please write to support@alloonline.com or call our Customer Support (tel. Kyiv: 490-00-49; Odesa: 738-07-50; Dnipropetrovs'k: 790-11-90; Lviv: 94-94-90).



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